A late-night cake order
Sorry for the late message, looking for a non-alcoholic, eggless cake for this Sunday?
We’re past hours, but yes, our Vegan Pecan Chocolate Cake is eggless and alcohol-free. It’s a 2-day pre-order, so Sunday works!
busy running the businessyour customersordered elsewherecustomer messages piling upbut you and your staff are busy
An AI assistant that answers your customers
on WhatsApp, 
Instagram, 
Messenger, and Website Chat so you never miss a sale
An order taken while the team was busy
hello, may I know if I am able to still place order for a 4" dark muse 85% for 27/8/2026 pickup/delivery? 🥺
Let me check with our kitchen team on the 4" Dark Muse 85% for 27 August. Would you prefer self-pickup at Pinnacle Mall Sri Petaling or delivery, and what time slot works best for you? ✨
An Instagram order, paid in chat
May I order a slice a Midnight smoke and pick up on 30th August?
Yes! The Midnight Smoke slice is RM28.00. Please fill in: name, contact, pickup slot, candle + stand?
AI that learns
We set up your agent’s knowledge. When something needs changing, just tell Flo like you’re briefing a teammate
Your team steps in when needed
Whatever it doesn’t know, it asks. Whatever it can’t handle, it hands off. Your team gets notified immediately
“Will it say
something wrong?”
Our AIs have common sense. They’re just new to your business. Teach Flo your workflows and set boundaries
A packing mix-up, handed to the team
There is packing error
I'm so sorry about the mix-up. I've handed this over to our team, and someone will follow up with you directly here.
“Will it sound robotic?”
You set the tone. Warm, brief, a little Singlish. Here’s what customers say back
Thank you for being so receptive to my late enquiry 🙏
a Cake Tella customer, 11:58pmThanks for your prompt response! Wishing you a wonderful evening ✨
a Miyabi Cakery customer, 9:43pm
A Father’s Day celebration
hope the dads enjoy 😆 celebrating my dad, my uncle, and a couple of dads-to-be
Haha the Baileys Chocolate Cigars are a crowd favourite, want to add another box?
“Does it speak
my customers’ language?”
Our AI handles any language
Chinese
想问问你们有卖单片的酒精蛋糕吗？
有的，我们有推出 Alcoholic Tea Time Slices 酒精蛋糕切片组合。一盒里面有4片不同口味的蛋糕，包括3款微醺和1款浓郁酒精口味，价格是 RM76。
Malay
Part time masih available tak? Saya mencari kerja part time
Hai! Boleh hantarkan resume atau CV anda terus di sini ya. Pasukan kami akan semak dan hubungi anda semula nanti. ✨
Singlish
alr plan to get the ndp box alr, anything else u reco?
Hold on ah, let me double check on that with our team and I'll get right back to you!
Flo handles ~70% of Cake Tella’s enquiries
“They don’t have to wait until the next morning to get an answer.”
Eddie, founder of Cake Tella
Meet our customersPricing
Studio
For founders answering the DMs
S$170/mo
500 chats per month
Scale
For a dedicated staff handling the inbox
S$300/mo
1,000 chats per month
Summit
For teams sharing the inbox
S$450/mo
1,500 chats per month
30-day money-back guarantee.
Try it with your customers. If it’s not a fit, we’ll refund you in full