Flo Full-Service
Flo AI
S$50/mo
- AI front desk, replies in seconds, 24/7
- 500 messages / month
- Instagram · WhatsApp · Telegram (web chat soon)
Flo Full-Service
S$500/mo
- Everything in Flo AI
- 3,000 messages / month
- A human CS Expert handles every handoff
- Everything set up for you
- Optional weekly 15-min check-in
- First month money-back
Your customer’s experience
Bloom & Co
Flo
Hi, you’ve reached Bloom & Co — how can I help? 🌸
Try asking
Your Customer Service (CS) Expert
Damien
English
Chinese
Chinese
NUS
Business
Business
Ex CS Specialist
at DHL
at DHL
NUS Business Club Logistics Head
“I think business success comes
from wanting to do good for your customers”
from wanting to do good for your customers”
Set up in a day
- We visit your business and learn how it runs
- We build your knowledge base and configure your agent
- Your CS Expert learns your workflow
Optional weekly 15-min check-ins with your CS Expert to realign
Our guarantees
AI first reply in seconds — 24/7
70% of customers get their queries answered immediately,
even at night and on weekends
even at night and on weekends
Cases that need a human are handled within the day
Every human escalation gets a response within 24 hours on weekdays
— most within 2 hours.
Weekend queries get a response on the next business day
— most within 2 hours.
Weekend queries get a response on the next business day
Escalates Tuesday 9:00am → human reply by Wednesday 9am (usually within Tuesday)
Escalates Saturday 3:00pm → human reply Monday
First month money-back
Not satisfied after month one and don’t wish to continue?
100% of your first month back
100% of your first month back
Add-ons1
Your CS Expert can additionally handle:
Taking ordersInventory checksPayment confirmationShopee / Lazada chatEmailAdditional service hoursOdd service hoursOthers