# Flo

> Conversational AI for customer service

Flo is conversational AI for customer service across WhatsApp, Website Chat, Instagram, and Telegram — in your voice, around the clock. It answers from a knowledge base you control, so founders and small teams stop missing leads.

## What Flo is

Flo is agentic conversational AI for customer service, built for founders and small/medium businesses. Unlike
a scripted chatbot, Flo thinks, searches its knowledge base, and makes decisions
before replying — so it resolves customer requests instead of just routing them.

- Channels: WhatsApp, Instagram, Telegram (Website Chat, Email, TikTok, LinkedIn coming soon)
- Replies in your brand voice, 24/7
- Answers only from a knowledge base you control and can edit anytime
- Unified shared inbox across every channel
- Onboarding takes roughly 10 minutes
- Data encrypted at rest; conversations are never used to train AI models

## Links

- Website: https://www.itjustflos.com
- Privacy Policy: https://www.itjustflos.com/privacy
- Terms of Service: https://www.itjustflos.com/terms
- Contact: rae@itjustflos.com

## FAQ

### How is Flo different from a chatbot?
A chatbot matches keywords against a script and hands off to a human the moment a conversation goes off-script. Flo is an agentic AI that thinks, searches for the information it needs, and makes decisions before replying — so it can actually resolve requests like changing an order, not just route them.

### Can I see what Flo is saying?
Yes. You can view all conversations through a unified inbox and Flo answers only from a knowledge base you can see and update anytime.

### What does Flo actually do?
Flo is conversational AI for your business. It answers customer messages across WhatsApp, Instagram and Telegram, 24/7. It allows founders to focus on work that moves the business forward.

### Will Flo actually help me stop missing leads?
Yes. Messages slip through, leads sit unanswered for hours, and conversions drop the longer customers wait. Flo picks up every conversation while you continue doing what matters.

### How does Flo lift my team’s productivity?
Customers ask the same questions on repeat — opening hours, pricing, delivery and returns are just a few examples. Flo answers these questions around the clock.

### Which channels does Flo support?
WhatsApp, Instagram and Telegram. Website Chat, Email, Tiktok, Linkedin (coming soon).

### How long does onboarding take?
Onboarding takes roughly 10 minutes. *excl. Meta account creation & knowledge upload.

### Is my data secure?
All your data is encrypted at rest. Your conversations aren’t used to train AI models. Delete or export your data anytime by emailing us.

### What does Flo cost?
We believe agentic AI and great customer service should be available to all businesses regardless of scale. DM us to find a plan that works for you.